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harriet spartan
Looking for a jobIndependent Data and AI Projects
Data scientist at Spartan Labs building explainable predictive models and a public dashboard on Kenya’s insurance industry.
KenyaIndependent Data and AI Projects at Spartan Labs
Experience
Independent Data and AI Projects
Delivered a paid project for a fashion business client including website, WhatsApp customer flow, policies, and launch-readiness review. Building a public data product on Kenyan insurance industry results and conducting QA root-cause analysis.
Data AnalysisPythonGitHubDashboardingInsurance Analytics
Quality Analyst
Performed analytics and reporting for a 23-25 agent team on a US e-commerce account. Conducted root-cause analysis of dissatisfied-customer cases, built pivot dashboards, and presented findings to senior management.
ReportingQA AnalyticsRoot Cause AnalysisPivot TablesCSATExcelCommunication Skills
Customer Service Representative
Met all AHT, CSAT, and QA targets while handling 60-70 emails per day. Selected by the client to support the QA team and subsequently promoted to Quality Analyst.
Customer ServiceEmail SupportAHTCSATQA
Data Analytics Intern
Completed a diabetes prediction project during the internship.
Data AnalysisMachine LearningPython
Education
KCA University
Pursuing an MSc in Data Science with expected completion in November 2027.
Pursuing an MSc in Data Science with expected completion in November 2027.
Moringa School
Completed a Certificate in Data Science in 2023.
Completed a Certificate in Data Science in 2023.
South Eastern Kenya University
Completed a Bachelor of Science in Actuarial Science in 2022.
Completed a Bachelor of Science in Actuarial Science in 2022.