Hauwa Mohammed Baba Duna

Sales Representative

Converted 18% of consultations into confirmed bookings through needs assessment and rapport, generating consistent monthly revenue growth. Maintained 92% satisfaction score by delivering detailed pre-treatment consultations and post-treatment follow-up across international markets.

Needs AssessmentRapport BuildingConsultative SellingCustomer SatisfactionMarket ResearchClient Portfolio ManagementMedical Tourism Coordination

Customer Service Representative

Teleperformance

Handled 60+ customer inquiries daily via phone, email, and chat channels while consistently maintaining a 90% customer satisfaction rating. Achieved 85% first-call resolution rate by accurately diagnosing customer issues and providing effective solutions.

Customer ServiceCRMFirst Call ResolutionTrainingOrder ProcessingData Accuracy

Sales Representative

Closed 12 property transactions worth ₦45M via consultative selling, market analysis, and negotiation, consistently exceeding quarterly sales targets. Built a network of 50+ active clients and referral partners, generating 60% of new business leads and repeat transactions.

Consultative SellingMarket AnalysisNegotiationRelationship ManagementLead GenerationProperty ViewingsOpen House Events

National Youth Service Corps

Managed stakeholder relationships, organized workshops for 120+ participants, and developed leadership capabilities through military training.

Stakeholder ManagementEvent OrganizationLeadership