Hector Felix Olmedo

Senior Analyst - SPOC Partner Experience

Nestlé

Serve as the primary focal point for stakeholder management and internal customer experience across international markets. Manage escalations and lead continuous improvement initiatives to optimize operational processes.

Stakeholder ManagementEscalation ManagementProcess ImprovementCross Functional CollaborationCommunication Skills

Senior BOA Analyst

Nestlé

Managed and processed purchase orders and generated operational reporting across 8 major global markets. Utilized Microsoft Excel to clean, normalize, and reconcile operational datasets.

Purchase Order ManagementOperational ReportingExcelPivot TablesV LookupsData Reconciliation

Ground Operations Coordinator & Airport Agent

Supervised critical ground operations within the aviation sector, ensuring seamless coordination of baggage, cargo loading, and aircraft refueling. Prepared detailed daily flight reports documenting delays, equipment usage, and shift briefings.

Aviation OperationsGround HandlingBaggage HandlingCargoAir RefuelingFlight ReportingSafety ComplianceCross functional Coordination

Event Coordinator & Junior Client Representative

Managed annual logistics budgets and cost tracking for large-scale enterprise events. Researched, arranged, and contracted multiple vendors for infrastructure, catering services, and audiovisuals.

Event LogisticsBudget ManagementVendor ManagementContractingClient Relations

Junior Partner Enabler Consultant

Oracle

Organized training schedules and assisted in consulting enterprise partners globally.

training coordinationConsultingPartnership Management

Receptionist

Managed hospitality customer service, arranged booking reservations, and handled administrative auditing. Utilized booking and travel platforms such as Hostelworld and Despegar.com to generate operational reports.

Customer ServiceReservations And BookingAdministrative AuditingHostelworldDespegarOperational Reporting

Assistant

Coordinated direct contact with vendors and clients, assisted with event organization, and managed managerial schedules.

Vendor coordinationClient CommunicationEvent OrganizationSchedule Management