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Hemant Raj Chetri
Looking for a jobSW/APP/Cloud Tech Support Analyst
AWS Cloud Developer building serverless applications and REST APIs with Lambda, API Gateway, and DynamoDB.
IndiaSW/APP/Cloud Tech Support Analyst at Accenture
About
I built a serverless task management REST API with AWS Lambda, API Gateway, and DynamoDB, securing its endpoints with Auth0 JWT authentication and least-privilege IAM policies.
On Udagram, I migrated a Node.js application into four microservices and deployed containerized services on AWS EKS using Docker, Kubernetes, and CircleCI.
At Accenture Pvt. Ltd., I serve as a Subject Matter Expert for cloud and application support, managing incident tickets and mentoring technical support engineers. I’m seeking to move into a full-time AWS Cloud Developer role building scalable, secure, and cost-optimized cloud-native solutions.
Experience
SW/APP/Cloud Tech Support Analyst
Serves as Subject Matter Expert for cloud and application support, managing a team of technical support engineers and driving SLA compliance. Troubleshoots IaaS/PaaS environments, writes SQL scripts, and administers Active Directory and IAM.
AWSAzureSplunkSolarwindsServiceNowSQLActive DirectoryIAMSSHTerminal ServersSLA ManagementTeam Leadership
Home Broadband Associate
Provided technical support for home broadband connectivity issues, including network, modem, and router configuration. Diagnosed and resolved hardware and connectivity issues, escalating complex cases as needed.
Education
Kaziranga University
Pursued a Bachelor of Technology in Civil Engineering.