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Overnight Crew Member
I monitor merchant risk, investigate payment issues, and strengthen compliance controls across digital payments.
IrelandOvernight Crew Member at McDonald's Ireland
Worked overnight shifts in a fast-paced customer-service environment, following quality, safety, security and hygiene procedures while delivering accurate service and supporting colleagues.
Customer ServiceTeamworkQuality AssuranceSafety Procedures
Supported a family business while preparing for postgraduate study in Ireland, including independent English-language development before commencing the MSc Finance programme.
Managed ongoing risk monitoring for a portfolio of 11 merchants, analysing transaction volumes and performance trends. Assessed prospective merchants and coordinated resolution with Compliance, Finance, IT and Data teams.
Merchant Risk AssessmentTransaction analysisData AnalysisReportingDocumentation Review
Pursuing a Master of Science in Finance with a current grade of 82.2% (First-Class Honours).
Earned a Bachelor of Economy with a major in Management and concentration in E-Business, achieving a GPA of 3.70 out of 4.00.
Tracked transaction and operational performance across 10+ suppliers and business partners, identifying service failures and delays. Assessed pricing, agreements and product suitability for 150+ new digital products.
Partnership ManagementTransaction analysisDue Diligence
Managed a portfolio of 800+ registered publishers, monitoring revenue and operational data to identify trends and issues. Performed ad-hoc sales reconciliations and prepared management updates.
Data AnalysisPortfolio ManagementReconciliationsReporting
Evaluated emerging payment channels and strategic partnerships, considering commercial viability and operational suitability. Reviewed commercial agreements and supported merchant onboarding.
Business DevelopmentCommercial AnalysisOperational RiskStakeholder ManagementDocumentation Review
Analysed sales, product-performance and KPI data for a digital publishing platform, monitoring operational issues and coordinating with internal teams to investigate discrepancies.
Data AnalysisKPIsMonitoring Operations
Profile sourced from Himalayas.