Loading profile…
Henry Obieze
Looking for a jobOutbound Officer
Customer service representative who handled outbound customer enquiries and follow-ups at Asteron Life.
NigeriaOutbound Officer at Asteron Life
Experience
Outbound Officer
Handled high-volume outbound customer calls, followed up on leads, and documented interactions using CRM tools. Escalated issues and maintained consistent follow-up until resolution.
Customer SupportOutbound CommunicationsCRM documentationFollow upIssue escalationProfessional communication
Customer Service Representative
Responded to customer enquiries and complaints, identified underlying issues, and provided alternative solutions. De-escalated difficult interactions and followed up to ensure resolution.
Customer SupportComplaint ResolutionActive ListeningProblem SolvingDe escalationFollow up
Sales Executive Officer
Communicated with customers to understand needs, handled enquiries and objections, and maintained positive relationships. Kept accurate records and coordinated with team members for issue resolution.
Client CommunicationSalesRelationship ManagementActive ListeningRecord keepingObjection Handling
Education
Federal Polytechnic Oko
Higher National Diploma in Computer Science from Federal Polytechnic Oko, with Upper Credit.
CSR Academy
Customer service training covering foundations, professional communication, knowledge base, Google Workspace, and CRM workflows.
Dakins
Customer service training program.