Henry Yen

At KPMG US, I configure Sales Cloud and Service Cloud workflows, Salesforce Flow automation, security, reporting, and integrations for enterprise CRM operations. I translate stakeholder needs into configuration specifications, user stories, acceptance criteria, and UAT scenarios. Previously at Verisys Corporation, I supported healthcare credentialing workflows with Service Cloud, Apex, Lightning Web Components, SOQL, data migrations, and REST/SOAP integrations. I also partnered with administrators and business stakeholders on deployments, testing, defect resolution, and production releases. I began building healthcare Salesforce applications at UnitedHealth Group, configuring platform features and developing Apex, Visualforce, Lightning components, and asynchronous processing. Across my work, I focus on reducing manual effort, improving operational consistency, and delivering reliable Salesforce solutions.