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Himaja Pamidimukkala
Looking for a jobCustomer Support Analyst
IT Operations professional at Grid Dynamics managing major incidents and service delivery for client platform infrastructures.
IndiaCustomer Support Analyst at Grid Dynamics
Experience
Customer Support Analyst
Direct operational stability and service delivery for client platform infrastructures during scheduled shifts. Manage system alerts via ServiceNow and JIRA, lead incident resolution, and author Post-Incident Reviews and RCAs.
ServiceNowJiraIncident ManagementSLA ComplianceMonitoringPIRRCA
IT Engineer L3 — Operations & Command Center Leader
Amazon Seller Services Private Limited
Acted as daily operational shift commander for a major Fulfilment Center IT Hub, leading L1/L2 engineers. Served as primary Incident Commander for P1/P2 outages, managed IT budget, and enforced ITIL standards.
Major Incident ManagementITILCisco 9300 9500Cisco ASACisco ASRPagerDutyServiceNowBudget ManagementVendor Management
IT Service Analyst
Provided Tier 2 infrastructure support for remote access issues via Cisco AnyConnect VPN, Citrix, and VMware Horizon. Managed ticket lifecycles and provided technical leadership for incident resolution.
Cisco AnyConnectCitrixVMWare HorizonIncident ManagementTicketing Systems
L1 Network Engineer
Installed and managed localised domain network architectures including Active Directory, DNS, and DHCP. Provided technical guidance to field engineers during site setups.
Active DirectoryDNSDHCPNetwork Configuration
Developer Trainee
Worked on Asset Management System web application, tracking and recording asset transactions, and implementing admin permissions and data correction mechanisms.
HTMLASP.NETDBMS
Network Administrator
Installed operating systems, configured DNS, Active Directory, DHCP, and Exchange Server 2007. Managed user accounts and provided technical support.
Windows ServerActive DirectoryDNSDHCPExchange ServerOutlook
Education
Vijaya Institute of Technology for Women
Bachelor of Technology in Electronics & Communication Engineering from Vijaya Institute of Technology for Women, JNTUK, passed out in 2014 with 68.4%.
Bachelor of Technology in Electronics & Communication Engineering from Vijaya Institute of Technology for Women, JNTUK, passed out in 2014 with 68.4%.
Krishnaveni Polytechnic College for Women
Diploma in Electronics & Communication Engineering from Krishnaveni Polytechnic College for Women, State Board of Technical Education Vijayawada, passed out in 2011 with 80%.
Diploma in Electronics & Communication Engineering from Krishnaveni Polytechnic College for Women, State Board of Technical Education Vijayawada, passed out in 2011 with 80%.
Siddhartha English Medium School
SSC (class 10th) from Siddhartha English Medium School, passed out in 2007 with 65%.
SSC (class 10th) from Siddhartha English Medium School, passed out in 2007 with 65%.
Google
Google Cloud Certified: Cloud Digital Leader certification.
Cisco
Cisco Certified Network Associate (CCNA) Routing & Switching certification.