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himanshu dev
Open to opportunitiesOnboarding Document Specialist
I resolve complex SaaS support cases and help users succeed independently.
IndiaOnboarding Document Specialist at Clipboard Health
About
I've supported users across Clipboard Health's SaaS marketplace and Amazon Seller Central, resolving onboarding, account, payment, listing, and platform issues for global users.
At Amazon, I achieved a 100% Issue Resolution Rate for 11 consecutive months by owning complex cases end to end. I also maintained 100% CSAT for 13 consecutive months while supporting customers through voice, email, chat, and video.
I work remotely across CX, Finance, and Operations teams to remove user friction, maintain accurate case records, and enable self-service through clear guidance.
Experience
Onboarding Document Specialist
Supported healthcare professionals using Clipboard Health's SaaS marketplace platform, providing written email guidance on documentation and onboarding status. Worked with CX, Finance, and Operations teams to resolve onboarding blockers and secure document approvals.
SaaS PlatformsEmail SupportCase ManagementCross Functional CollaborationRemote WorkDocumentation ReviewSOPs
Seller Partner Support
Supported sellers on Amazon Seller Central, resolving account, payment, listing, and platform functionality issues. Investigated catalog and pricing issues, managed high volume caseload using CRM and Zendesk, and achieved 100% Issue Resolution Rate for 11 months.
B2B SaaS SupportZendesk
Education
GLA University
Pursuing a Bachelor of Technology in Computer Science Engineering with a CGPA of 7.79.