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Customer Service Representative
I resolve customer service, billing, refund, and account issues through empathetic, solution-focused support.
IndiaCustomer Service Representative at Amazon
Handled customer queries and service requests through professional, empathetic, and solution-oriented communication. Resolved service and billing concerns, including refunds, replacements, exchanges, and account-related issues.
Customer ServiceComplaint HandlingBillingRefundsIssue ResolutionCommunication SkillsProblem SolvingMicrosoft Office
Presented, promoted, and sold services to existing and prospective customers using structured communication. Performed cost-benefit and needs analysis to understand customer requirements and recommend relevant services.
Sales SupportCommunication SkillsNeeds Analysis
Pursued a Bachelor of Technology degree, gaining knowledge in engineering and construction.
Supported users with service-related questions and basic issue resolution; communicated information clearly and escalated issues when required.
Help Desk SupportCommunication SkillsIssue ResolutionEscalation Management
Worked under the guidance of a site engineer at the construction work of MIG flats and gained practical exposure to site operations.
ConstructionSite OperationsEngineering