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Howard Kazondjandja
Looking for a jobBusiness Development Officer
Business Development Officer at Funding Dynasty, building strategic partnerships and delivering tailored funding solutions to businesses.
NamibiaBusiness Development Officer at Funding Dynasty
Experience
Business Development Officer
Drives strategic growth by identifying new business opportunities, building client relationships, and expanding market presence. Manages lead generation, market research, partnership development, negotiations, and the full sales cycle.
Lead GenerationMarket ResearchPartnership DevelopmentNegotiationSales Cycle ManagementCustomer Relationship ManagementRevenue Growth
Senior Support Analyst
Led customer support operations, overseeing help desk systems, community compliance, and front-end support teams. Managed knowledge base content, trained staff, handled client accounts, and optimized support workflows.
Customer SupportHelp Desk ManagementTeam LeadershipKnowledge ManagementTrustpilotTroubleshootingProcess OptimizationCompliance
Information Technology Support Specialist
Provided technical support, system administration, and client onboarding assistance. Monitored system performance, resolved technical errors, managed website content, and configured software access.
Technical SupportSystem AdministrationClient OnboardingTroubleshootingSquarespaceDocumentation
Customer Experience Lead
Optimized the customer journey and improved engagement metrics across digital channels. Managed inbound inquiries, monitored analytics, conducted satisfaction surveys, and supported ESG certification processes.
Customer ExperienceGoogle AnalyticsHotjarCRMFeedback AnalysisSocial Media MonitoringESG
Sales Executive
Drove revenue growth through proactive lead engagement and subscription-based sales strategies. Managed the full sales cycle from prospecting to account activation and provided ongoing relationship management.
SalesLead GenerationClient OnboardingUpsellingCRMPipeline ManagementCompliance
Senior Sales Support
Supported credit operations, risk management, and sales enablement processes. Processed credit card applications, managed compliance, and identified process improvements to enhance service efficiency.
Credit OperationsRisk ManagementComplianceSales SupportProcess ImprovementCustomer Service
Customer Care Consultant
Delivered frontline customer support, handled complex inquiries, and ensured service excellence. Managed communications, resolved complaints, and collaborated with internal departments to maintain high service standards.
Customer ServiceCommunication SkillsCRMComplaint ResolutionProcess ImprovementEscalation Management
Education
Academy of Banking Namibia
Completed a certificate in banking, finance, and credit with a focus on banking, corporate, finance, and securities law.