Hugo Miguel

I currently provide second-line back-office technical support at Vodafone Portugal, analyzing, diagnosing, and resolving tickets for internet, TV, and fixed-phone services. At NOS Comunicações, I supported mobile and fixed networks, handled fault resolution, billing and payment issues, and contributed to mobile network supervision, maintenance, and continuous improvement. I also coordinated teams to improve operational efficiency. Earlier at Vodafone Portugal, I managed customer complaints, supported points of sale and commercial contract renewals, and led team meetings. At Randstad, I supported banking customers through document verification, chat and email assistance, and escalation of complex internal cases. I'm comfortable working in Portuguese and English and use tools including Microsoft Office, Siebel, Kalix, VMware, Citrix Virtual Desktop, Gmail, and Apple iOS and macOS.