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Huma Asif
Looking for a jobCustomer Success Specialist
I deliver high-volume multilingual customer support across CRM, chat, email, and phone.
PakistanCustomer Success Specialist at IBEX Global
About
At IBEX Global, I handle 875 customer interactions weekly across phone, live chat, and email for international clients, maintaining a 96% CSAT score. I use Zendesk and Salesforce to resolve inquiries, troubleshoot issues, escalate tickets, and support first-contact resolution.
I'm a bilingual English and Urdu communicator who works comfortably in fast-paced omnichannel queues. My remote training with Preply strengthened my client communication, feedback handling, and relationship-management skills.
Experience
Customer Success Specialist
Handled an average of 875 customer calls per week across phone, live chat, and email for international clients, maintaining a 96% CSAT score. Resolved inquiries and complaints using Zendesk and enterprise CRM tools, averaging a 435-second AHT while prioritizing first-contact resolution.
ZendeskSalesforceHubSpotLive ChatQueue ManagementCSATFirst Contact ResolutionsTroubleshootingBilingual CommunicationActive ListeningCross Cultural CommunicationData EntryGoogle Sheets
Education
Govt. Degree Science & Commerce College, Gulshan-e-Iqbal
Completed Higher Secondary School Certificate (Pre-Medical) from Govt. Degree Science & Commerce College, Gulshan-e-Iqbal, Karachi, Pakistan, graduating in August 2025.
Completed Higher Secondary School Certificate (Pre-Medical) from Govt. Degree Science & Commerce College, Gulshan-e-Iqbal, Karachi, Pakistan, graduating in August 2025.
Prof. Moin Schooling System
Completed Secondary School Certificate (Matriculation – Science) from Prof. Moin Schooling System, Karachi, Pakistan, graduating in August 2023.
Completed Secondary School Certificate (Matriculation – Science) from Prof. Moin Schooling System, Karachi, Pakistan, graduating in August 2023.