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Humphrey Clinton
Open to opportunitiesField Enumerator
I resolve technical issues and deliver empathetic, accurate customer support.
KenyaField Enumerator at Selistar Management Services
About
I've supported hospital staff at Jaramogi Oginga Odinga Teaching & Referral Hospital as the first point of contact for technical and operational issues, resolving approximately 80% at first level. I maintained Windows servers, configured hardware and software, managed user access and backups, and supported HMIS/LIS systems.
At Selistar Management Services, I collected and logged sensitive field data with 98% accuracy while handling public queries empathetically and maintaining confidentiality. I also create troubleshooting guides, train users, document processes, and help reduce repeat support requests.
Experience
Field Enumerator
Interacted directly with the public to collect sensitive survey data, clarifying queries empathetically to build trust and maintain high completion rates. Captured and logged field data with 98% accuracy, adhering to quality and compliance standards.
Customer EngagementData EntryData QualityComplianceReportingConfidentiality
Information Technology Support Intern
Served as the initial contact for hospital staff and external parties reporting technical issues, capturing incident details accurately into management systems. Resolved approximately 80% of reported issues at first level, providing clear guidance to non-technical users.
TroubleshootingDocumentationTrainingSystem AdministrationHMISData Protection
Education
Moringa School
Pursuing a Cybersecurity Certificate with an expected completion in November 2026.
Pursuing a Cybersecurity Certificate with an expected completion in November 2026.
Kibabii University
Bachelor of Science in Information Technology degree from Kibabii University.