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Head of Customer Relations & Operations
Operations and project leader at AdTractive who built five departments and an automation system processing 250,000+ tickets monthly.
LithuaniaHead of Customer Relations & Operations at AdTractive
Architected end-to-end operational scaling projects, taking full ownership of customer-facing infrastructure and workflows. Spearheaded strategic cross-functional alignment and leadership development across multiple internal teams.
Operations ManagementClient RelationsCross functional LeadershipAI EvaluationAgent CapabilitiesPlatform Integrity
Orchestrated the end-to-end building and implementation of five distinct operational departments from the ground up. Designed and deployed a proprietary automation ecosystem resolving over 60% of monthly ticket volumes, enabling processing of 250,000+ tickets per month without linear headcount expansion.
Department BuildingAutomationZendeskAPI IntegrationData Pipelines
Pursued studies in Law at Vilnius University from 2022 to 2023.
Pursued studies in Law at Vilnius University from 2022 to 2023.
Completed military and strategic training at the Division General Stasys Raštikis Lithuanian Armed Forces School from 2015 to 2017.
Completed military and strategic training at the Division General Stasys Raštikis Lithuanian Armed Forces School from 2015 to 2017.
Earned a Bachelor's Degree in Public Health from the Lithuanian University of Health Sciences from 2006 to 2010.
Earned a Bachelor's Degree in Public Health from the Lithuanian University of Health Sciences from 2006 to 2010.
Recruited and onboarded the initial, foundational digital customer support team from scratch, implementing early-stage company culture and performance standards. Engineered the entire internal customer support infrastructure from zero to one, modeling Zendesk workflows and automated ticket routing paths.
ZendeskWorkflow EngineeringTeam BuildingProcess MappingCustomer LifecycleData Analysis
Profile sourced from Himalayas.