Loading profile…
IGIT AZIZYAN
Looking for a jobCustomer Support Specialist
Customer Support Specialist at Mayflower resolving customer, payment, verification, and platform issues using Zendesk and Grafana.
ArmeniaCustomer Support Specialist at Mayflower
Experience
Customer Support Specialist
Respond to and resolve an average of 140 new customer tickets per eight-hour shift in Zendesk, covering account, payment, verification and platform issues. Use Grafana metrics and admin tools to investigate issues, reproduce defects and track escalations in Jira.
ZendeskGrafanaJiraMo EngageAltcraftSlackExcelFraud DetectionAI Assisted Support
Real Estate Sales and Business Development Coordinator
Managed property-owner relationships, vacation-rental listings and pricing guidance based on market information. Turned client feedback into website and process improvements, coordinating with development and business teams.
SalesBusiness DevelopmentCustomer Relationship ManagementMarket AnalysisCoordination
B2B Partner Support Specialist / Senior Customer Support Specialist (iGaming)
Provided B2B technical and operational assistance to partner customer support agents across sportsbook, casino, esports and virtual gaming products. Coordinated escalations with Product, Development and Payments teams, keeping partner agents informed.
B2B SupportTechnical SupportEscalation ManagementDocumentationSportsbookCasinoeSportsVR Gaming
Game Presenter & Show Game Host
Hosted live games for international audiences, explaining rules and maintaining accurate, engaging delivery. Promoted to Show Game Host based on live communication and performance in a fast-paced studio environment.
Live HostingCommunication SkillsGame Rule ExplanationEngagementFast Paced Environment
Senior Sales Manager
Promoted from Sales Associate and led a five-person team, coordinating daily work and sales targets. Assessed client needs, negotiated terms and coordinated property transactions.
Sales ManagementTeam LeadershipNegotiationClient AssessmentReal Estate
Education
Russian-Armenian University
Pursuing a Bachelor of Laws (LL.B.) in Law and Politics, expected to graduate in 2026.
Pursuing a Bachelor of Laws (LL.B.) in Law and Politics, expected to graduate in 2026.
TEFL/TESOL Certificate
Completed a 120-hour TEFL/TESOL certificate program.