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IT Administrator
IT Administrator at Ayvens managing Microsoft 365 and Entra ID while supporting internal users.
GermanyIT Administrator at Ayvens
Providing internal IT support for Leaseplan colleagues, including Active Directory management, Microsoft 365 administration, and participation in M365 migration projects.
Active DirectoryMicrosoft Office 365Exchange OnlineTeamsMicrosoft Entra IDMFAPassword PolicyMigrationKnowledge BaseIncident ManagementRequest ManagementHotlineNOLsIvantiJira
Provided internal IT support for Caritas colleagues, including Citrix account setup, Active Directory management, and resolving incidents through TopDesk.
CitrixActive DirectoryKnowledge BaseIncident ManagementRequest ManagementTopDeskHotlineMicrosoft Office 365ExchangeSharePointTeamsOutlook
Provided daily support to clients on GDSN choreography and M2M problems, checked message flows within Datapool, and managed incidents and requests.
GDSNM2MDatapoolIncident ManagementProblem ManagementRequest ManagementOTRSJiraKnowledge BaseOKRs
Led a group of 5 people in 1st and 2nd level IT support, managed tickets by priority, and provided support on complex tickets.
Team LeadershipIT SupportHelp DeskIncident ManagementRequest ManagementServiceNowActive DirectoryNetwork ConfigurationSoftware Installationsoftware upgradesOffice 365Win7Windows 10Cybersecurity
Conducted research for potential donors and led negotiations with the EU Commission and European Bank for Reconstruction and Development for a cross-border cooperation project.
ResearchNegotiationDonor RelationsProject Coordination
Designed and installed LAN and wireless networks, monitored client statements, and provided IT problem troubleshooting.
LANWireless NetworkingTroubleshootingClient Monitoring
Completed Microsoft 365 Exchange Online for Administrators training.
Earned Lean Six Sigma Yellow Belt certification.
Achieved ITIL 4 Foundation Certificate in IT Service Management.
Completed CCENT Routing & Switching training covering sub-netting, DHCP/RIP protocols, and IP configuration.
MSc in Business Information Systems with thesis grade 6.0, the highest in the Swiss grading system.
Participated in a Java Programming Workshop.
Completed the Entrepreneurship Skills Development Program.
Bachelor of Computer Engineering with thesis grade 10, the highest in the Macedonian grading system.
Completed training in communication skills, negotiation skills, and work ethic.
Participated in the Community Training Program Summer School.
High school education with a focus on mathematics and informatics.
Profile sourced from Himalayas.