Imaan Xassan

I've supported community communication and engagement for Juba Aid for Peace and Development Organization, managing 150+ weekly chat and communication cases and documenting feedback from 4,000+ community members. Across community support, field coordination, and administrative roles in Somalia and Kenya, I've coordinated follow-up across teams, supported surveys and consultations, and contributed to more than 200 programme reports and summaries. At CARE International, I documented 100+ daily community interactions and improved report retrieval time by 30%. I also support Somali-language communities on Facebook, TikTok, and YouTube by responding to users, moderating inappropriate content, encouraging positive interaction, and following up on concerns.