IMBABAZI NIlvan

I am a motivated Information Technology graduate with solid foundations in computer systems, networking, cybersecurity, and Microsoft technologies. I hold certifications including Microsoft IT Support and Google Digital Customer Engagement, and I pursue continuous learning through hackathons and specialized training. In my recent role as a part-time IT Support Technician at CodeFusion, I provided technical support for network and system infrastructure, assisted in configuring and maintaining secure networks, and performed system diagnostics to ensure uptime. I have hands-on experience supporting cloud-based and local network environments. My core strengths include technical troubleshooting, Microsoft 365 administration, hardware and software support, and cybersecurity awareness. I combine technical diagnostics skills with strong customer service and communication to resolve issues efficiently and maintain user satisfaction. I am looking to contribute to teams that value reliable IT support, professional growth, and customer-centric service, bringing a proactive attitude and practical experience to improve systems and user experiences.