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Client Communication Coordinator
Client Communication Coordinator at Vision Village Pvt. Ltd., supporting client relationships and coordinating follow-ups.
PakistanClient Communication Coordinator at Vision Village Pvt. Ltd.
Manage client communications through email, phone calls, and Tidio live chat, ensuring timely and professional support. Coordinate meetings, consultations, and follow-ups while maintaining organized client records.
Client CommunicationEmailPhone CallsTidioSchedulingCRMLead QualificationBusiness Development
Managed high-priority customer issues as a Tier 2 Escalation Manager, ensuring resolution within SLA. Maintained 92-95% CSAT and achieved AHT performance above 120% of target.
Customer SupportEscalation ManagementProblem SolvingSLA ManagementCSATAHTOnboardingMentorshipCross Functional Collaboration
Generated and qualified 150-200 leads per day through targeted outbound outreach and market research. Maintained 90%+ lead data accuracy in CRM and supported sales teams in achieving targets.
Lead GenerationOutbound OutreachMarket ResearchProspect ProfilingCRMData AccuracySales SupportPipeline Management
Pursuing a Bachelor's degree in Artificial Intelligence, expected to graduate in 2027.
Pursuing a Bachelor's degree in Artificial Intelligence, expected to graduate in 2027.
Completed Intermediate in Computer Science from Punjab Group of Colleges.
Profile sourced from Himalayas.