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Client Success Manager
I improve enterprise customer operations, onboarding, escalations, and adoption across complex technology environments.
GuatemalaClient Success Manager at HiriAI
Manage customer relationships for an AI-native recruiting SaaS platform, supporting onboarding, adoption, product understanding, and ongoing engagement. Partner with customers and internal stakeholders to understand recruitment workflows and translate client needs into actionable follow-up.
AI Powered Candidate ScreeningMatchingWorkflow AutomationTalent AcquisitionCustomer OnboardingCustomer AdoptionProduct Demonstrations
Led customer and billing operations for Xerox enterprise accounts, coordinating Sales, Finance, Pricing, Contracts, Customer Care, IT, and Operations. Managed international teams in the Philippines and Sri Lanka, escalations, SLA performance, renewals, and process migrations.
SalesforceSAPOracle
Completed a Master of Business Administration (MBA) degree.
Completed a Bachelor of Business Administration (BBA) degree.
Earned a Lean Six Sigma Yellow Belt certification.
Completed training in Negotiation and Conflict Resolution.
Completed training in Excel BI.
Completed training in International Business and Digital Transformation.
Managed enterprise customer accounts and reporting, coordinating internal resources to meet customer requirements. Supported sales representatives with new-business setup, proposals, quota/pricing workflows, and customer configuration using ValueQuix and related Xerox systems.
ValueQuixXerox SolutionsSales SupportCustomer Account ConfigurationReportingProposal ManagementPricing WorkflowsContract BidsEProcurement Portal Workflows
Managed account portfolios while ensuring SLA compliance in an enterprise finance and accounting environment.
FinanceAccountingSLA ComplianceAccount Management
Delivered customer support, billing assistance, and issue resolution.
Customer SupportBilling SupportIssue Resolution
Supported Xerox's external business-partner network with reporting, compliance, systems/process assistance, and cross-functional issue resolution.
ReportingComplianceSystems supportProcess SupportCross Functional Issue Resolution
Profile sourced from Himalayas.