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Customer Service Specialist
AI evaluator at H&M, applying Spain-Spanish quality guidelines and building a habit-tracking app with AI tools.
SpainCustomer Service Specialist at H&M
Provided multichannel e-commerce support for the Spanish market via phone, email, and live chat, handling up to 3 simultaneous chats and 50+ calls per day. Maintained a 100% internal quality score and processed GDPR-related requests.
GDPRCustomer ServiceMultichannel SupportSAP CRMGenesys CloudQuality AssuranceIncident Management
Part of the opening team of Europe's first physical Google Store, demonstrating Google ecosystem products and assisting visitors with product selection and account issues.
Customer ServiceProduct DemonstrationsGoogle EcosystemChromebooksNestJSChromecast
Provided hospitality customer service and exceeded monthly upselling targets by 5%.
Customer ServiceUpsellingHospitality
Ran the business end to end, including design, pattern-making, production, administration, sales, and trade fairs.
Business ManagementDesignProductionSalesAdministration
Coordinated the end-to-end B2B order cycle for clinic clients, from order intake to production follow-up, shipping, and after-sales.
Operations CoordinationB2BOrder ManagementCustomer Service
Managed store operations and staff.
Store ManagementRetail OperationsTeam Leadership
Earned a Higher National Diploma in Advertising and Marketing from IUTIRLA in Venezuela.
Profile sourced from Himalayas.