Isaura Castaño

Customer Success Insights Executive

NielsenIQ

Analyzed retail and consumer data across five beverage categories to identify market trends and support client accounts. Presented insights to inform commercial strategies and growth opportunities.

Retail AnalyticsConsumer InsightsMarket TrendsData AnalysisClient ManagementPresentation Skills

Senior Customer Service Associate

ConvaTec

Managed processing of 300+ customer orders daily across Iberia, ensuring accuracy and SLA compliance. Streamlined resolution of inquiries and developed SOPs to improve efficiency.

Order ManagementCustomer ServiceSLA ComplianceProcess ImprovementSOP Development

Order & Master Data Management Specialist

Nestlé Business Services

Managed master data for 25,000+ SKUs and processed CAPEX/OPEX orders, recovering €1M in overdue payments. Guided design of Power BI dashboards for data-driven decisions.

Master Data ManagementSAPPower BIOrder ManagementProcess ImprovementStakeholder Management

Price & Stock Analyst

Conducted pricing and market benchmarking across 4,000+ SKUs, optimizing inventory and margins. Executed pricing strategies that drove a 25% sales increase for a core brand.

Pricing AnalysisInventory ManagementMarket BenchmarkingData AnalysisTeam Coordination

Operations Management Specialist

Coordinated purchasing for 10,000+ SKUs and monitored orders for healthcare products, ensuring compliance. Analyzed stock trends to maintain 100% availability at peak seasons.

PurchasingInventory ManagementComplianceSupplier CoordinationOrder Management