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Relationship Manager / IT Consultant
Customer support at Guaranty Trust Bank, resolving 30+ daily enquiries and technical issues.
NigeriaRelationship Manager / IT Consultant at Guaranty Trust Bank
Handle and resolve at least 30 customer enquiries daily, providing timely solutions and maintaining strong customer relationships. Troubleshoot LAN and internet connectivity issues and coordinate resolution to minimize service disruption.
Customer ServiceCustomer Relationship ManagementTechnical TroubleshootingLANInternet ConnectivityMicrosoft 365Communication SkillsProblem Solving
Diagnosed and resolved hardware, software, Microsoft 365, and LAN/network issues, achieving a 95% resolution success rate. Improved backup procedures using Microsoft 365 and OneDrive, supporting data reliability and business continuity.
hardware troubleshootingSoftware Troubleshooting
Pursued a Bachelor of Engineering in Computer Engineering, graduating with a CGPA of 3.43/4.00.
Provided customer and user support for e-tech Virtual Cloud Laboratory applications, troubleshooting issues and improving user experience. Supported website management and online operations to maintain a functional digital presence.
Customer SupportTroubleshootingWebsite ManagementDigital MarketingSocial Media
Diagnosed and resolved hardware, software, Microsoft 365, printer, desktop and scanner issues, achieving a 90% resolution success rate. Managed email correspondence and scheduling through Microsoft 365 for faculty and staff.
hardware troubleshootingSoftware TroubleshootingMicrosoft 365Printer SupportDesktop SupportScanner SupportEmail ManagementScheduling
Profile sourced from Himalayas.