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Israel Silva
Open to opportunitiesCustomer Support Agent
Customer service professional delivering efficient multi-channel support and strong problem-solving.
BrazilCustomer Support Agent at Hiperideal
About
I am a customer service professional with over two years of hands-on experience providing phone, email and in-person support to improve customer satisfaction and resolve product inquiries. I regularly used Google Drive, Google Docs and Office 365 to manage interaction records, created support tickets, and collaborated with teams to troubleshoot complex issues while reducing response times through time-management strategies.
I bring sales experience, negotiation skills and a team-oriented approach, and I'm building technical capabilities in Power BI, Python, Node and front-end technologies (JavaScript, HTML5/CSS3, React, MySQL). I am committed to fostering positive client relationships and contributing to team goals in fast-paced environments.
Experience
Customer Support Agent
Provided in-person and multi-channel customer support at Hiperideal, managed product inquiries and pricing checks, and improved response times through time-management strategies to achieve high customer satisfaction.
TeamworkCustomer ServiceCustomer SupportGoogle DriveGoogle DocsOffice 365TicketingProblem Solving
Education
Escola Polivalente de Amaralina
Completed secondary education at Polivalente de Amaralina from 2016 to 2018.
Completed secondary education at Polivalente de Amaralina from 2016 to 2018.
Escola Municipal Teodoro Sampaio
Completed elementary education at Teodoro Sampaio from 2009 to 2015.
Completed elementary education at Teodoro Sampaio from 2009 to 2015.