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Customer Support Agent

Customer Support Agent at Outsource Global Technologies Limited, resolving customer complaints and service issues across email, chat, and phone.

NigeriaCustomer Support Agent at Outsource Global Technologies Limited

Experience

Customer Support Agent
Respond to customer inquiries through email, chat, and phone channels. Resolve complaints and maintain accurate records using CRM tools.
Customer SupportEmail SupportLive ChatCRM SystemsComplaint ResolutionData Management
Administrative Officer
Attended to customer inquiries and administrative requests. Prepared reports and meeting minutes, and managed meeting schedules.
Administrative SupportReport WritingSchedulingCustomer Relationship ManagementMicrosoft Office
Sorter
Scanned and sorted customer orders, updated dispatch records, and managed warehouse inventory records.
Data EntryInventory ManagementLogistics
Field Officer
Conducted public awareness campaigns, supervised refuse evacuation activities, and collected environmental rates and levies.
Public AwarenessSupervisionData Collection
Teacher
Taught Mathematics, Home Economics, and Business Studies. Promoted academic excellence and student discipline.
TeachingMathematicsHome EconomicsBusiness Studies

Data Annotator
Certified Data Annotator obtained in 2026.
Certified Data Annotator obtained in 2026.
Jobberman
Soft Skills Certificate obtained from Jobberman in 2026.
Soft Skills Certificate obtained from Jobberman in 2026.
TEFL
Certified TEFL Instructor – 120 Hours obtained in 2026.
Certified TEFL Instructor – 120 Hours obtained in 2026.
Kogi State University
Bachelor of Science in Business Administration with Second Class Lower honors.
Federal Government College, Ugwolawo
Senior School Certificate obtained from Federal Government College, Ugwolawo.

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Experience

Respond to customer inquiries through email, chat, and phone channels. Resolve complaints and maintain accurate records using CRM tools.

Customer SupportEmail SupportLive ChatCRM SystemsComplaint ResolutionData Management

Attended to customer inquiries and administrative requests. Prepared reports and meeting minutes, and managed meeting schedules.

Administrative SupportReport WritingSchedulingCustomer Relationship ManagementMicrosoft Office

Scanned and sorted customer orders, updated dispatch records, and managed warehouse inventory records.

Data EntryInventory ManagementLogistics

Conducted public awareness campaigns, supervised refuse evacuation activities, and collected environmental rates and levies.

Public AwarenessSupervisionData Collection

Taught Mathematics, Home Economics, and Business Studies. Promoted academic excellence and student discipline.

TeachingMathematicsHome EconomicsBusiness Studies

Education

Certified Data Annotator obtained in 2026.

Soft Skills Certificate obtained from Jobberman in 2026.

Certified TEFL Instructor – 120 Hours obtained in 2026.

Bachelor of Science in Business Administration with Second Class Lower honors.

Senior School Certificate obtained from Federal Government College, Ugwolawo.