Ivanka Marinova

About

Experience

1. Sales Supervisor

   Led a sales team to maintain consistent performance through guidance on pricing, processes, and industry standards. Acted as a primary decision-maker and escalation point, enabling agents to effectively manage customer interactions and close sales.

   Sales ManagementTeam LeadershipCoachingMentorshipPerformance MonitoringReportingOnboardingTrainingCustomer SatisfactionRevenue Expansion

2. Sales Specialist

   Managed a high volume of inbound and outbound calls, utilizing a consultative sales approach to convert inquiries into revenue. Identified customer needs and recommended appropriate products and services, successfully driving upselling and cross-selling opportunities.

   Consultative SalesInbound CallsOutbound CallsLead GenerationQualificationUpsellingCross SellingCRMOrder ProcessingCustomer Relationship ManagementFollow up

3. Customer Service Representative

   Handled a high volume of inbound customer calls, offering efficient and professional support for technical issues, billing inquiries, and service upgrades. Provided clear, accurate, and customer-centric guidance, resolving all issues promptly while upholding high service standards.

   Customer ServiceTechnical SupportBillingService UpgradesProduct KnowledgeCommunication SkillsActive ListeningSales Through ServicePerformance Metrics

4. Presales Specialist

   Cisco

   Supported account managers in pre-sales activities by managing specific customer cases and business scenarios. Responsibilities included understanding customer needs, identifying suitable solutions, demonstrating product capabilities, and preparing proposals with technical and business insights.

   Pre SalesCustomer Needs AnalysisSolution SellingProduct DemonstrationsProposal PreparationTechnical InsightsAccount Management Support

5. Customer Support Specialist - Bookings, Order Management and Logistics

   Concentrix

   Functioned as the central communicator for partners and account managers, responsible for support case management, shipment coordination, order and booking processing, sales quote and deal creation/updates, diligent record-keeping, and inter-team collaboration to resolve problems.

   Case ManagementShipment CoordinationOrder ProcessingReservations ProcessingSales QuotesDeal CreationRecord keepingCollaborationProblem Solving

6. Call Center Operator

   Provided high-volume customer support in a dynamic travel agency, managing 40-80 inbound calls daily. Resolved diverse passenger inquiries efficiently, delivering precise information to enhance customer satisfaction.

   Customer SupportInbound CallsTravelTicketingSeat SelectionBaggage HandlingMEALBooking DiscrepanciesMultitaskingAttention To Detail

7. Bartender

   Served customers at the bar with a focus on efficiency and friendliness, preparing and presenting a variety of beverages, including popular cocktails. Handled financial transactions, including cash, with a high degree of accuracy.

   Customer ServiceBartendingCocktail PreparationCash HandlingStock ManagementHealth and Safety Compliance

8. Bartender

   Delivered exceptional customer service in a dynamic bar setting, expertly preparing and serving beverages, efficiently processing payments, meticulously managing inventory, and ensuring strict adherence to health and safety regulations.

   Customer ServiceBartendingBeverage PreparationPayment ProcessingInventory ManagementHealth and Safety Compliance

Education

1. Technical University of Varna

   Pursuing a Bachelor's degree in Computer Engineering, with ongoing studies since 2021.

   Pursuing a Bachelor's degree in Computer Engineering, with ongoing studies since 2021.

2. Light Industry and Economics Vocational School Atanas Burov

   Completed secondary education in Accounting and Finance, specializing in Operative Accounting.