Ivona Boyanova

Global Head of Service Delivery and HR Operations

Software AG

Drives enterprise-wide HR strategy and organizational transformation during global restructuring, leading carve-outs and divestitures. Partners with C-suite to design and execute complex initiatives, delivering cost optimization and workforce restructuring.

HR TransformationM&A IntegrationOrganizational Redesignshared servicesChange ManagementWorkforce RestructuringCost OptimizationHR TechnologyGlobal PayrollComplianceEmployee Experience

Associate Director Colleague Services

Thermo Fisher Scientific

Drove global HR integration and organizational alignment during the acquisition of PPD by Thermo Fisher Scientific. Harmonized HR processes, unified HR technology, and led change leadership across multiple regions.

M&A HR IntegrationHR Technology UnificationChange LeadershipOrganizational DesignHR OperationsGlobal HR ModelEmployee Experience

Associate Director HR

Led the merge of Thermo Fisher HR Delivery and PPD HR Delivery functions, aligning service delivery practices and migrating to a single HR technology. Spearheaded technological transformation and reorganization of HR Delivery teams.

HR IntegrationWorkdayHR TechnologyChange ManagementService DeliveryCost EfficiencyEmployee Document ManagementWorkday Time Tracking

Senior Manager HR Operations and Payroll - Global

Managed and implemented HR Delivery programs and policies, including global processes and HR systems implementation. Facilitated communication across business and HR groups, ensuring collaboration and business continuity.

HR OperationsPayrollHR Systems ImplementationChange ManagementTrainingGlobal ProcessesEmployee Engagement

Regional Manager HR Operations and Payroll – EMEA&APAC

Established and advanced a Global HR Shared Service organization, fostering knowledge transfer and continuous improvement. Oversaw HR Delivery function, ensuring operational excellence and strategic alignment.

HR Shared ServicesContinuous ImprovementHR OperationsPayrollProcess MigrationStrategic PlanningOperational Excellence

HR Operations Supervisor

Cargill Corporate

Managed the transfer of HR administration and payroll services to Cargill Business Services. Drove efficiency by identifying optimization areas and building sustainable teams.

HR AdministrationPayrollProcess OptimizationTeam BuildingService Transition

Supervisor HR Service Desks

Cargill Corporate

Managed the migration of HR transactional activities to Cargill Business Services. Participated in implementing a new service delivery model and mentored team members.

HR AdministrationService DeliveryProcess OptimizationMentorshipStandard Operating Procedures

HR Service Specialist

Cargill Corporate

Provided high-quality service for migrated HR services, adhering to SLAs and running reports. Proposed improvement and standardization ideas.

HR AdministrationTime and AttendanceSLA ComplianceReportingProcess Improvement

Senior HR Service Specialist

Cargill Corporate

Supervised and distributed operational activities, ensuring successful knowledge handover and support. Developed standard operating procedures and managed escalations.

HR AdministrationTime and AttendancePayrollStandard Operating ProceduresEscalation ManagementKnowledge transfer

Licensing Specialist

Ingram Micro

Provided expert support to business partners regarding software solutions, suggesting appropriate products. Handled escalations and aimed for high customer satisfaction.

Software LicensingCustomer SupportEscalation ManagementAcronisKaspersky

Recruitment Specialist (secondment)

Ingram Micro

Focused on rapid hiring for critical technology roles.

RecruitmentTalent AcquisitionTechnology Hiring

Licensing Sales - Austria

Ingram Micro

Drove software solution sales for mid- to large-sized companies, including Adobe, McAfee, Microsoft, Acronis, and Kaspersky.

Software SalesLicensingAdobeMcAfeeMicrosoftAcronisKaspersky