izhar shafi

Senior Deployment Specialist

Zscaler

Orchestrates global delivery and deployment of Zscaler Digital Experience (ZDX) platforms for enterprise accounts, including onboarding SaaS applications, configuring telemetry, and leading technical enablement. Provides end-user experience analytics and designs proactive alert policies.

ZDXZscaler ZIAZscaler ZPAZero Trust ArchitectureSAMLSSORBACServiceNowSlackMicrosoft IntuneAPIsWebhooksUCAASMicrosoft TeamsZoomWebexDeep Tracing Diagnostics

Product Support Specialist

Delivered Tier-2 global enterprise support for the eScription LH Platform suite, performing root-cause analyses and debugging production issues. Managed case lifecycles and enforced SLAs using Salesforce and Microsoft Dynamics 365.

Tier 2 SupportRoot Cause AnalysisDebuggingPuttyCygwinSQL Server Management StudioHL7JavaSalesforceMicrosoft Dynamics 365

Response Center Analyst

Provided L2 remote diagnostics and helpdesk support, resolving client-side software faults and administering user permissions. Analyzed firewall logs using Splunk and deployed MFA parameters via DUO Security.

L2 SupportRemote DiagnosticsCitrixCisco AnyConnectJabberWebexActive DirectorySymantec ConsoleSplunkDuo SecurityServiceNow

Wireless Network Engineer

CSS Corp

Provided remote network operations support for global enterprise accounts, configuring and debugging microwave link architectures. Maintained Cambium hardware and modeled link profiles using Cambium LinkPlanner.

Microwave NetworksPTPPMPCambiumLINKPlannerWireless Access PointsSubscriber ModulesEthernet Backhaul

Transmission / NMS Engineer

Ericsson India Pvt Ltd

Provided backend configuration support and remote technical direction for microwave transmission backhauls across 2G, 3G, and 4G LTE networks. Performed alarm tracking and fault isolation using Ericsson SOEM and Huawei U2000 EMS.

Microwave2G NetworksLTESOEMHuawei U2000EMSWINFIOLOSSCitrixMini LinkRTNMarconi AXX