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Jacquelyn Joy
Looking for a jobCustomer Service Representative
Healthcare customer service representative experienced in benefits verification, claims processing, and HIPAA-compliant medical records support.
PhilippinesCustomer Service Representative at Sykes Asia Enterprises, Inc. / Foundever
About
At Sykes Asia Enterprises, Inc. / Foundever, I supported healthcare members with benefit coverage, eligibility, claims processing, and billing issues while following HIPAA guidelines.
At Tech Mahindra, I processed medical records requests and verified documentation while maintaining HIPAA compliance. I've also supported hosts and guests on a travel account and scheduled qualified appointments for a solar energy team.
Experience
Customer Service Representative
Provided healthcare support via inbound calls, addressing benefit coverage, member eligibility, and claims processing. Resolved billing issues and escalated services following HIPAA guidelines.
Healthcare SupportInbound CallsBenefits VerificationClaims ProcessingHIPAA complianceCustomer Satisfaction
Customer Service Associate (Medical Records)
Processed and fulfilled medical record requests from patients, providers, and legal entities via phone, email, live chat, and callbacks. Ensured HIPAA compliance and secure data handling.
Medical RecordsHIPAA complianceDocumentationData SecurityPhoneEmailLive Chat
Education
Cebu Technological University
Pursued a Bachelor of Science in Hospitality Management during the 2019-2020 academic year.
Pursued a Bachelor of Science in Hospitality Management during the 2019-2020 academic year.
City of Bogo Senior High School
Completed the Arts and Design track during the 2017-2019 academic years.
Completed the Arts and Design track during the 2017-2019 academic years.
St. Louise De Marillac College of Bogo
Completed secondary education from 2013 to 2017.
Completed secondary education from 2013 to 2017.
HIPAA Compliance Training
Certified in Health Insurance Portability and Accountability Act guidelines, privacy rules, data security, and patient confidentiality standards.
NC II Cookery Certification
Successfully trained and assessed in commercial food preparation, kitchen operations, cooking techniques, and food safety standards.