Jacques Reulet

I’m a Customer Success and Account Management professional with 10+ years of experience driving retention and revenue growth in fast-paced, client-facing environments. I build trusted relationships, cross-sell services, and consistently focus on exceeding revenue targets. Most recently, I’ve guided enterprise clients through AI chatbot onboarding and optimized campaign configurations and skills automations to ensure rapid value realization and strong ROI. I project manage multiple enterprise implementations while coordinating with engineering and product teams to resolve technical issues and maintain timelines. I’ve also led at the “Head of Customer Support” level—owning health, retention, and expansion of an Intercom portfolio of enterprise clients and building the Customer Success function from scratch. I define the metrics and signals that show which clients are succeeding, which are at risk, and where action is required, so teams can execute retention strategies proactively. I’m known as an escalation point for complex customer issues and for mentoring junior team members on troubleshooting and best practices. Under my leadership, the team earned a G2 “Best Support” medal (2023), and I’ve designed scalable onboarding workflows, health scores, and retention playbooks that grew during 500% user growth.