Jafred Anemba

I am a client-focused virtual assistant and customer support professional with a strong background in administration, compliance, and web development. I combine hands-on experience supporting international clients with formal training from ALX and Teleperformance to deliver accurate, confidential, and timely service. In my current role at Teleperformance I provide multilingual voice and chat support across Africa and Europe, handle compliance-sensitive cases, and manage high-priority safety inquiries. As a freelancer I have offered virtual administrative support, records management, and website design and troubleshooting for diverse clients. I hold a Bachelor of Technology in Information Technology (expected 2025) and certifications in virtual assistance, professional foundations, software engineering, cybersecurity basics, and networking. I bring disciplined deadline management, cross-cultural communication skills, and a commitment to professionalism and confidentiality.