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Jagadesh Sugumar
Looking for a jobProduction Support L2
Production Support L2 at Tata Consultancy Services supporting Walgreens Horizon and Zebra device fleets.
IndiaProduction Support L2 at Tata Consultancy Services
Experience
Production Support L2
Provided L2 production support for enterprise and mobile applications, handling incidents through resolution and supporting SLA adherence. Coordinated P1/P2 incident bridge calls and performed log analysis, SQL validation, and deployment validation.
Incident ManagementProduction MonitoringSLA ManagementRCADynatraceKibanaELKZabbixazure monitorLog AnalysisSQLMySQLPostmanServiceNowBMC RemedyJiraAirwatchAndroidZebra TC52Zebra ET50LinuxAWS
Education
ServiceNow
ServiceNow Certified System Administrator (CSA) certification, completed in August 2026.
ServiceNow Certified System Administrator (CSA) certification, completed in August 2026.
Mohamed Sathak College of Arts & Science
Bachelor of Computer Applications (BCA) degree from Mohamed Sathak College of Arts & Science, completed from 2018 to 2021.
Bachelor of Computer Applications (BCA) degree from Mohamed Sathak College of Arts & Science, completed from 2018 to 2021.
Tata Consultancy Services
TCS Micro Certification in Flow Designer.
Tata Consultancy Services
Java Xperience Essentials certification, completed in fiscal year 2023.
Java Xperience Essentials certification, completed in fiscal year 2023.
Tata Consultancy Services
TCS Micro Certification in Automated Test Framework.