Jaleesa User

Claims Administrative Assistant

Progressive

Maintained accurate records and provided administrative support to claims adjusters, including organizing case materials and tracking claim progress. Responded to customer inquiries and supported daily office operations.

Data EntryRecords ManagementClaims Management SoftwareCustomer ServiceMicrosoft Office

Administrative Assistant

Coordinated communications between clients and staff, scheduled appointments across three buildings, and managed multiple administrative priorities. Supported improvements to administrative processes.

Appointment SchedulingCalendar CoordinationCommunication SkillsAdministrative SupportMicrosoft Office

Social Media Representative

H&R Block

Managed customer inquiries across social media platforms, achieving 110% of performance plan while maintaining first-contact resolution. Led team meetings and introduced procedures to improve communication.

Social Media ManagementCustomer ServiceIssue ResolutionTeam LeadershipCommunication Skills

Receptionist

Welcomed and assisted 40-80 guests per shift, managed incoming inquiries, and completed over 30 outbound calls daily. Updated customer information using CRM systems and supported front desk operations.

Customer ServiceCRM SystemsFront Desk OperationsCommunication SkillsData Entry

Cashier Manager

Processed customer transactions and reconciled payments up to $20,000 across multiple payment methods. Supported new-hire onboarding and coached team members on customer service procedures.

Payment ProcessingReconciliationsCustomer ServiceTeam CoachingOnboarding

Patient Access Representative

Assisted over 200 patients daily with coverage, billing, and access questions, exceeding appointment scheduling targets. Handled sensitive information in compliance with HIPAA.

Patient AccessInsurance BillingHIPAA complianceCustomer ServiceAppointment Scheduling