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IT Help Desk Technician
IT Help Desk Technician at HHHunt developing Copilot agents and self-service workflows for IT support.
United StatesIT Help Desk Technician at HHHunt
Resolve escalated end-user issues involving Windows devices, Microsoft 365, network connectivity, and business applications. Support identity and access administration and design AI agents for IT support automation.
Microsoft 365Active DirectoryMicrosoft Entra IDExchange OnlineSharePoint OnlineIntuneMicrosoft DefenderBitlockerWindows 10 11Microsoft CopilotCoPilot StudioAI AgentsIT TicketingNetwork TroubleshootingRoot Cause Analysis
Diagnosed and repaired laptops and desktops, resolving hardware failures, Windows and driver issues, and software conflicts. Applied structured root-cause analysis and documented technical findings.
Hardware RepairWindows TroubleshootingDriver IssuesSoftware Conflicts TroubleshootingRoot Cause AnalysisDocumentation
Coordinated daily workflows for a technical coding team, supporting accuracy and compliance. Served as a client-facing resource for proprietary applications, resolving configuration issues.
Workflow Coordinationclient supportConfiguration TroubleshootingTechnical Communication
Earned the Microsoft AI Business Professional (AB-730) certification in 2026.
Earned the Microsoft AI Business Professional (AB-730) certification in 2026.
Earned the Microsoft 365 Fundamentals (MS-900) certification in 2024.
Earned the Microsoft 365 Fundamentals (MS-900) certification in 2024.
Earned the CompTIA A+ certification in 2024.
Earned the CompTIA A+ certification in 2024.
Profile sourced from Himalayas.