Jana Criel

Experience

1. Client Group Analyst

2. Underwriting Associate, Remediation Management

   Wells Fargo

   Conducted loan timeline research reviews and waterfall recalculations, identifying risks and recommending improvements. Served as a quality assurance partner and SME, providing coaching to improve compliance and process goals.

   UnderwritingQuality AssuranceRisk ManagementLoan DocumentationWaterfall CalculationsPipeline ManagementSMECoachingComplianceAudit

3. Consumer Loan Underwriter 2, HP Underwriting

   Wells Fargo

   Analyzed, reviewed, and decisioned loan results for loss mitigation options, ensuring compliance with investor guidelines. Conducted financial analysis on loan applications and managed pipeline status to enhance compliance and accuracy.

   UnderwritingFinancial AnalysisUS GAAPBalance SheetIncome StatementTax ReturnsPipeline ManagementRisk AssessmentComplianceDecisioning

4. Bankruptcy Specialist

   Wells Fargo

   Interacted with bankruptcy attorneys and managed requests to amend proof of claims. Reviewed court orders and researched loan records to negotiate with attorneys and debtors, and created a tool template to aid the amendment process.

   BankruptcyProofs Of ClaimJudicial OrdersLoan RecordsNegotiationSMEProcess ImprovementTool Development

5. Loan Adjustor – Short Sales

   Wells Fargo

   Analyzed, reviewed, and decisioned short sale offers by partnering with Appraisal and REO departments to maximize net proceeds. Evaluated short sale documentation and maintained delegation signing authority while condensing reputational and financial risk.

   Short SaleUnderwritingRisk ManagementAppraisalREOsCredit AnalysisInfosecDelegation

6. Loan Servicing Specialist 4 – FCC Research/ Escalations Team

   Wells Fargo

   Responded to customer inquiries by partnering with CCRG and Office of the President to assist customers in foreclosure or at high risk for delinquency. Analyzed and solved complex operational and systems-related issues under limited supervision.

   Customer ServiceForeclosureEscalation ManagementProblem SolvingOperationsSystemsCoachingProject Involvement

7. Loan Servicing Specialist 3 – FCC and FCC Pilot Team

   Wells Fargo

   Completed customer inquiries with strong telephone etiquette and compliance conformity. Managed a pipeline of 73-230 loans in a call center environment, discussing cash incentives for liquidation through Deed in Lieu and Short Sales.

   Call CenterCustomer ServicePipeline ManagementDeed In LieuShort SaleCoachingMentorshipComplianceQuality