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Jane Almazan
Looking for a jobCustomer Support Representative
Medical Records Specialist with civil litigation retrieval experience at Peak Outsourcing Phil.; I tracked down missing hospital records.
PhilippinesCustomer Support Representative at MBM IT Consulting
Experience
Customer Support Representative
Responded to customer inquiries, categorized concerns, escalated issues, monitored open cases, and documented interactions to ensure service efficiency in a 24/7 environment.
Customer ServiceTroubleshootingDocumentationCase ManagementCommunication Skills
Medical Records Auditor
Performed audits for client accounts, identified discrepancies, communicated corrective actions via email, and ensured compliance with evolving medical standards.
Medical RecordsAuditComplianceEmail CommunicationAttention To Detail
Executive Assistant
Provided high-level administrative support, managed schedules, emails, and confidential documents, prepared meeting minutes and reports, and assisted with budgeting and reimbursements.
Calendar ManagementEmail ManagementConfidentialityReport PreparationBudgeting
Medical Records Specialist
Processed and maintained digital medical records, coordinated with healthcare institutions for document retrieval, and ensured compliance with privacy and HIPAA guidelines for civil litigation cases.
Medical RecordsHIPAAData EntryCoordinationLegal Documentation
Customer Service Representative
Assisted customers with prepaid debit card activation, resolved complaints, provided account information, and helped file disputes for invalid transactions.
Customer ServiceDebit Card SupportDispute ResolutionAccount Management
Call Center Representative
Handled inquiries on medication coverage and prior authorization, reviewed insurance policies, documented interactions, and coordinated with pharmacies and providers.
InsurancePrior AuthorizationsCustomer ServiceDocumentationCoordination
Technical Support Representative
Analyzed equipment performance, monitored network performance, and diagnosed and resolved hardware, software, and network issues.
Technical SupportTroubleshootingNetwork MonitoringHardwareSoftware
Education
Gerr's Virtual Academy
General Virtual Assistant Training from Zero to VA Hero, ongoing as of September 2026.
General Virtual Assistant Training from Zero to VA Hero, ongoing as of September 2026.
ARV Test and Training Center
Domestic Work NC II training completed in April 2026.
Domestic Work NC II training completed in April 2026.
SISTA
TESDA certified Caregiving (Elderly) NC II training completed in 2025.
TESDA certified Caregiving (Elderly) NC II training completed in 2025.
Cheers Global Nursing Homecare
On-the-job training in elderly care completed in June 2025.
On-the-job training in elderly care completed in June 2025.
University of Makati
Associate in Computer Technology degree from the University of Makati, completed in 2011.
Associate in Computer Technology degree from the University of Makati, completed in 2011.