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Patient Service Specialist
Medical administrative assistant and certified biller/coder focused on accurate coding and patient scheduling.
United StatesPatient Service Specialist at AMC Health
Conduct outbound calls to patients identified for a healthcare program, explaining program details and registering patients who choose to participate. Support scheduling-related needs while maintaining professional, patient-centered communication.
Patient OutreachAppointment SchedulingMedical TerminologyCustomer ServiceData EntryElectronic Health Records
Coordinated outbound calls with facilities to schedule Veterans medical appointments and address questions or concerns. Updated and faxed referral information and supported inbound call coverage as needed.
Outbound CallingFaxing ReferralsCustomer SupportMedical TerminologyScheduling
Completed Medical Administrative Assistant with Billing & Coding coursework, with course completion on April 21, 2025. Certification was awarded on June 6, 2025 and is currently active.
Completed Medical Administrative Assistant with Billing & Coding coursework, with course completion on April 21, 2025. Certification was awarded on June 6, 2025 and is currently active.
Completed a Medical Record Coder program at Trident Technical College in May 2005.
Completed a Medical Record Coder program at Trident Technical College in May 2005.
Completed general courses at Trident Technical College beginning January 1994.
Completed general courses at Trident Technical College beginning January 1994.
Earned a High School Diploma in June 1993.
Earned a High School Diploma in June 1993.
Supported members by explaining benefits and handling claims-related questions, ensuring customers received needed information in a timely manner. Promoted to supervisor for a short period and oversaw fifteen new representatives while guiding and assisting their onboarding and support.
Benefit SupportTeam LeadershipPhysician Request CoordinationCustomer Support
Assisted customers with billing questions, troubleshot device issues, and ordered devices based on customer needs. Provided answers about plans or devices of interest and resolved customer concerns in a timely manner.
TroubleshootingDevice OrderingCustomer ServicePlan Device Information GuidanceAdministrative Follow Ups
Profile sourced from Himalayas.