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Cold Caller / Appointment Setter
Virtual Clinical Coordinator at Newline Behavioral Solutions who coordinated behavioral health appointments and maintained session documentation in Ensora.
PhilippinesCold Caller / Appointment Setter at Manila Marketing Group
Made outbound B2B calls to business owners to register them on voice/AI platforms, verified business information, and passed qualified contacts to sales.
Outbound CallingB2B SalesLead QualificationCRM
Coordinated daily scheduling of Behavior Technicians and client sessions, managed follow-ups, and facilitated communication between clinical staff and families. Maintained EHR documentation, prepared payroll reports, and handled onboarding/offboarding processes.
SchedulingElectronic Health Records (EHR EMR)EnsoraPayroll ReconciliationOnboardingOffboardingCommunication SkillsConflict Resolution
Contacted customers to prequalify them for Social Security Disability Benefits, updated personal and medical information, and maintained accurate CRM records.
Customer ServiceCRMData EntryEligibility Verification
Provided customer service by answering queries and informing customers on sales and promotions. Coordinated end-to-end management of customer orders.
Customer ServiceOrder ManagementSales Support
Entered, updated, and verified data in databases and spreadsheets, ensuring input accuracy.
Data EntrySpreadsheetsAccuracy
Completed a Bachelor of Science in Secondary Education from 2014 to 2018.
Completed a Bachelor of Science in Secondary Education from 2014 to 2018.
Profile sourced from Himalayas.