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Janice Kamiru
Looking for a jobInsurance / Customer Service Agent
Insurance and customer service agent at CCI Kenya — Assurant handling mobile-device claims and coordinating replacement updates.
KenyaInsurance / Customer Service Agent at CCI Kenya — Assurant
Experience
Insurance / Customer Service Agent
Manage high-volume inbound customer and claim inquiries for U.S. mobile-device insurance policyholders, documenting policy details and resolutions in CRM software. Explain policy terms, de-escalate stressful interactions, and coordinate updates between policyholders, repair centres, and shipping carriers.
Customer ServiceCRMDocumentationCommunication SkillsDe escalationPolicy ExplanationLogsTime Management
Healthcare Assistant — Clinical Placement
Supported patients with personal hygiene, mobility, and activities of daily living while observing and recording vital signs. Assisted nurses, midwives, and other healthcare professionals with routine care, maternal and newborn care, and infection prevention practices.
Patient SupportVital SignsDocumentationinfection preventionMaternity CareNewborn CareTeamworkICU SupportSterilisation
Restaurant Supervisor
Coordinated daily operations, delegated tasks, and supported staff to maintain efficient service delivery. Handled customer concerns professionally and monitored cleanliness and food-service hygiene.
Operations CoordinationStaff SupervisionCustomer ServiceHygiene StandardsSchedulingTeam Coordination
Education
Metropolitan Medical College
Completed Healthcare Assistant Certification in June 2025.
Completed Healthcare Assistant Certification in June 2025.
Sacred Heart Ng'araria Girls High School
Completed secondary education and obtained the Kenya Certificate of Secondary Education (KCSE) in 2023.
Completed secondary education and obtained the Kenya Certificate of Secondary Education (KCSE) in 2023.