jannath sherin

Customer Care Representative

Coordinate patient appointments and clinic schedules, process billing, and resolve patient inquiries while maintaining confidentiality and supporting clinic performance targets.

SchedulingBillingCustomer ServiceCommunication SkillsConfidentialityAdministrative Support

Distribution Client Relations & Operations Specialist

Managed high-volume order processing and account coordination using SAP ECC and MAVES, booked transportation, and resolved order discrepancies to maintain service quality.

SAP ECCMavesOrder ProcessingTransportation CoordinationBills Of LadingClient RelationsProblem Solving

Logistics Assistant

Coordinated end-to-end logistics for seasonal inventory, supported demand forecasting and stock allocation, and resolved shipment discrepancies with internal teams and vendors.

Logistics CoordinationInventory ManagementDemand ForecastingVendor ManagementProblem Solving

Assistant Store Manager

Starbucks

Streamlined inventory and stock management, reducing shrinkage by 12% and improving order accuracy. Optimized workforce scheduling, reducing overtime costs by 15% and improving customer satisfaction by 20%.

Inventory ManagementWorkforce SchedulingData AnalysisOperational EfficiencyCustomer SatisfactionTeam Leadership

Shift Supervisor

Starbucks

Analyzed inventory data to reduce excess inventory by 10% and stockouts by 8%. Managed daily store operations, balancing inventory, staffing, and service delivery.

Inventory AnalysisData AnalysisStore OperationsStaffingCustomer Satisfaction

Project Manager

Led cross-functional teams to analyze market trends and customer data, identifying revenue opportunities that increased profitability by 10%. Designed marketing strategies that improved customer engagement by 20%.

Project ManagementMarket AnalysisMarketing StrategyCross Functional CollaborationData Analysis

Logistics Coordinator

Amazon

Coordinated 500+ orders using SAP ERP and Oracle, investigated concession abuse cases preventing $5,000 in losses, and resolved 95% of delivery queries within 24 hours.

SAP ERPOracleOrder ProcessingShipment TrackingLogistics KPIsProblem SolvingData Analysis