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Jan Triston Abella
Looking for a jobCustomer Service Concierge
Customer Service Concierge at TDCX who helps customers resolve account questions and move service requests forward.
PhilippinesCustomer Service Concierge at TDCX
Experience
Customer Service Concierge
Responded promptly to customer questions and provided accurate information tailored to each situation. Monitored case details and coordinated follow-up steps to keep service requests moving efficiently.
Customer ServiceCase ManagementProblem SolvingCommunication Skills
Account Manager
Developed strategic account plans to drive growth and profitability. Analyzed market trends to identify new business opportunities.
Account ManagementStrategic PlanningMarket Analysis
Retention Specialist
Developed retention strategies to strengthen customer loyalty and reduce churn. Resolved escalated complaints professionally while preserving customer trust and service quality.
Customer RetentionComplaint ResolutionDocumentation
Customer Support Representative
Improved first-contact resolution through clear issue diagnosis, accurate call handling, and timely escalation when needed. Handled customer inquiries with professional communication and adaptable service across changing request types.
Customer SupportIssue DiagnosisCall HandlingEscalation Management
Technical Support Representative
Delivered product knowledge and troubleshooting support across phone, email, and chat channels. Solved complex technical problems with analytical troubleshooting methods to improve the user experience.
Technical SupportTroubleshootingMultichannel CommunicationAnalytical Skills
Education
CIT-University
Pursued a Bachelor of Science in Psychology at CIT-University.
Salazar Colleges of Science and Institute of Technology – Cebu City
Attended Salazar Colleges of Science and Institute of Technology in Cebu City.
Labangon Elementary School – Cebu City
Completed elementary education at Labangon Elementary School in Cebu City.