Jan User

Medical Virtual Assistant

Managed patient communication, EMR scheduling, and clinical document processing. Ensured data hygiene and compliance with clinic SOPs.

EMR EHR SystemsAccuroImasisEyefinityWellskyAxisCarePatient CommunicationAppointment SchedulingClinical DocumentationHIPAAData Hygiene

Patient Care Coordinator

Coordinated patient scheduling across multi-provider teams and verified insurance coverage. Managed real-time calendar adjustments to optimize clinic operations.

SchedulingInsurance VerificationHIPAACalendar ManagementPatient Flow Management

Technical Support Representative Tier III

Resolved advanced technical escalations and billing disputes in high-volume support. Retained high-value accounts through consultative communication.

Technical TroubleshootingCRM SystemsMulti Screen NavigationAccount RetentionBilling DisputesCustomer Support

Healthcare Associate

Processed pre-certification requests and managed clinical records. Provided guidance to medical staff on workflows and system protocols.

Pre CertificationClinical Record ManagementHealth SystemsProvider SupportDocumentation

Customer Service Representative

Amazon Retail and Storecard Services

Managed high-volume customer inquiries across phone, chat, and email. Tracked shipments, processed refunds, and resolved billing discrepancies.

Multichannel SupportOrder ManagementLogisticsRefundsFinancial VerificationClient Communication