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Account Manager
Account Manager at Fortrade Ltd who onboarded 150+ customers to digital financial products and trading platforms.
IndiaAccount Manager at Fortrade Ltd
Managed pipelines of 80–120 customer accounts for a CFD and Forex trading platform, driving product adoption, engagement, and retention. Onboarded and educated 150+ customers, handled 30–50 interactions daily, and maintained CRM records to support KPIs and cross-team collaboration.
CRMSalesforceHubSpotCustomer Lifecycle ManagementKPI TrackingConsultative SellingUpsellingCross SellingCommunication SkillsExcel
Increased customer satisfaction scores by 30% through personalised recommendations and tailored solutions. Achieved and exceeded sales targets, contributing to a 25% improvement in team sales performance.
Customer ServiceSalesProduct KnowledgeTeamworkCommunication Skills
Worked in a consulting project team to analyse post-COVID transformation challenges in the UK civil services sector, delivering strategic recommendations. Led primary research and quantitative analysis of 500+ survey responses using Excel, and coordinated project execution with JIRA and Monday.com.
ConsultingResearchQuantitative AnalysisExcelJiraMonday.ComProject CoordinationReport Writing
Completed an MSc in Management with Operations, achieving a Merit (2:1).
Completed a BSc in Biomedical Sciences (Honours) with a CGPA of 7.4/10.
Profile sourced from Himalayas.