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Support Agent
I am an accounting professional specializing in card operations, large-dataset analysis, and customer-focused support.
KyrgyzstanSupport Agent at IT Company Bishkek
Consulted customers on data and access issues, utilized internal support tools and applications to troubleshoot technical problems, and managed large datasets and data transfers between environments.
Technical SupportTroubleshootingInternal ToolsData ManagementData MigrationTicketing Systems
Managed customer accounts and support, verifying transactions, handling chargebacks and refunds, and responding to 10–20 customer emails daily while maintaining account balances and fraud checks.
Customer SupportChargebacksMySQLJiraYouTrackExcelOutlook
Studied Accountancy and Audit from 2011 to 2013.
Studied Accountancy and Audit from 2011 to 2013.
Completed studies at the Faculty of International Relations at Kyrgyz National University from 2000 to 2005.
Completed studies at the Faculty of International Relations at Kyrgyz National University from 2000 to 2005.
Managed card department operations including processing card issuance and accounting postings for 1,000–2,000 Visa transactions and entering/updating 100,000 records; conducted reconciliations, balance control across ATMs, and SWIFT transfers.
Card OperationsReconciliationsExcelSwift
Profile sourced from Himalayas.