Japheth Igbinosa

Customer and Client Support / CRM

Serve as the primary point of contact for clients, responding to requests, concerns, and project enquiries through messaging, email, and digital channels. Keep clients informed on project progress and relay requirements to designers, developers, and project leads.

Customer SupportCustomer Relationship ManagementDigital ChannelsProject CoordinationDocumentation

Business Relationship Manager

Moniepoint Inc.

Managed relationships with business customers and merchants, handling enquiries on POS terminals, transactions, loans, MonieBook, and account services. Investigated complaints, escalated complex cases, and followed up until resolution.

Customer SupportMerchant RelationshipsPOS SupportZendeskComplaint ResolutionDocumentation

Customer Support / Merchant Relationship Rep

Nomba

Processed more than 500 POS claims in under three months while maintaining accuracy and responsiveness. Guided merchants through POS and transaction troubleshooting and escalated specialized issues.

Customer SupportPOS TroubleshootingClaims ProcessingEscalation ManagementActive Listening

Assistant Manager / Customer and Operations Support

Handled customer enquiries and complaints in person, by phone, and via messaging, ensuring issues were resolved and services delivered. Coordinated daily operations between customers, staff, and suppliers.

Customer SupportOperations CoordinationComplaint ResolutionAdministrative Support