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jason philip
Open to opportunitiesClient Satisfaction Associate
I coordinate high-volume customer support, scheduling, and operations with accuracy-focused workflow management.
IndiaClient Satisfaction Associate at Meazure Learning (EXAMITY)
About
I'm currently supporting clients, proctors, and candidates at Meazure Learning (EXAMITY) through calls, tickets, emails, and live chat. I troubleshoot web-based application issues, coordinate eligibility reviews, and manage scheduling and registration in English, Malayalam, and Hindi.
Previously, I improved operational outcomes at Pitechnology & Probo Media Technologies with 99% resolution accuracy, reduced user disputes by 30%, and increased daily active users by 25% through trend analysis. My background also includes customer service coordination, logistics, social media campaign analysis, and administrative support.
Experience
Client Satisfaction Associate
Delivered high-volume support by managing calls, tickets, emails, and live chats, ensuring prompt and accurate resolutions for clients, proctors, and candidates. Provided technical and administrative support for web-based applications and coordinated eligibility reviews and scheduling.
Customer ServiceTechnical SupportTroubleshootingSchedulingTime ManagementCommunication SkillsMultilingualEnglishMalayalamHindi
Category Specialist / Category Management Consultant
Verified event outcomes with authoritative sources, achieving a 99% resolution accuracy rate. Authored legally compliant Terms & Conditions, decreasing user disputes by 30%, and executed real-time trend analysis to develop data-backed events.
Data AnalysisQuality Control
Education
Tutedude
Ongoing Digital Marketing certification from Tutedude, started in December 2023.
Ongoing Digital Marketing certification from Tutedude, started in December 2023.
Manipal ProLearn
Ongoing Fundamentals of Digital Marketing certification from Manipal ProLearn, started in January 2019.
Ongoing Fundamentals of Digital Marketing certification from Manipal ProLearn, started in January 2019.
Xavier’s Institute of Business Management Studies
Pursued a Master's degree in Digital Marketing from 2023 to 2024.
Pursued a Master's degree in Digital Marketing from 2023 to 2024.