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Jayesh Bagrecha
Looking for a jobFounder & Principal Consultant
I redesign operations and grow client accounts through technology, workflow transformation, and executive stakeholder partnerships.
IndiaFounder & Principal Consultant at The Mosaic
About
I've led transformation, operations, and client success work across consulting, healthcare, retail, and enterprise services for 15+ years.
At The Mosaic, I launched a business, legal, and technology consulting practice and delivered an end-to-end engagement for a 50-person legal and accounting firm. I diagnosed workflow gaps across roughly 200 clients, audit coordination, and billing cycles, then implemented tools to improve turnaround time and client experience.
At Nexdigm, I led Process Excellence programs across Tax, BPO, and other business units, managing around 35 concurrent projects and maintaining 70% client CSAT. I partnered with CXOs and business heads to build cases for technology-led change, while creating QBR cadences, reporting, and reusable change-management templates.
Previously at Wellspring, I ran PAN-India preventive healthcare operations serving 50,000+ patients annually, cut diagnostic turnaround time by 40%, and scaled teleconsultation to 5,000+ patients in six months. I also grew renewals from 35% to 60%, upgrades from 20% to 40%, and NPS from 65 to 81 through stronger service operations and customer relationships.
Experience
Founder & Principal Consultant
Launched a business, legal, and technology consulting practice. Advised a 50-person Legal & Accounting firm on growth strategy, operational tooling, and client communication, delivering end-to-end through Mar'26.
ConsultingWorkflow RedesignClient CommunicationOperational ToolsGrowth Strategy
Associate Director
Led the Process Excellence team to deliver strategic transformation programs across Tax, BPO, and other business units. Managed around 35 concurrent projects and maintained a 70% client CSAT.
process excellenceBusiness TransformationStakeholder ManagementProject ManagementQBRExecutive ReportingTemplate Development
Education
Government Law College, Mumbai
Pursued a Bachelor of Laws (LL.B) degree from Government Law College, Mumbai, from 2019 to 2022.
Pursued a Bachelor of Laws (LL.B) degree from Government Law College, Mumbai, from 2019 to 2022.
Institute of Management Technology, Dubai
Completed an MBA in Marketing and Retail Management from the Institute of Management Technology, Dubai, from 2007 to 2009.
Completed an MBA in Marketing and Retail Management from the Institute of Management Technology, Dubai, from 2007 to 2009.
Project Management Institute
Earned the Project Management Professional (PMP) certification from PMI in 2021, with renewal pending.
Earned the Project Management Professional (PMP) certification from PMI in 2021, with renewal pending.
Mumbai University
Earned a Bachelor of Engineering in Information Technology from Mumbai University, from 2001 to 2005.
Earned a Bachelor of Engineering in Information Technology from Mumbai University, from 2001 to 2005.
The Product Folks
Completed a Product Management Certificate from The Product Folks.