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jazz entertainment update
Looking for a jobClient Relations & Account Management Lead
Customer support specialist at Jazz Entertainment Update, improving routine inquiry response times by 40% with AI automation.
NigeriaClient Relations & Account Management Lead at Independent Practice
Experience
Client Relations & Account Management Lead
Managed end-to-end client consultation, onboarding, and satisfaction for custom design and styling services. Handled order fulfillment, customer inquiries, and refund/exchange requests with 100% on-time resolution.
Client RelationsAccount ManagementOnboardingOrder FulfilmentCustomer Satisfaction
Frontline Customer Support & Mobility Partner
Delivered real-time customer service and conflict resolution to 50+ clients daily, achieving a consistent 4.9/5.0 driver rating. Resolved in-app payment disputes, ride cancellations, and customer complaints through support ticketing and chat interfaces.
Customer ServiceConflict ResolutionDe escalationTicketing SystemsLive ChatPayment Disputes
Customer Experience & Community Support Specialist
Managed day-to-day customer inquiries and moderated an online community of 30,000+ followers, maintaining a 98% positive engagement rate. Integrated AI automation tools to reduce first-response time by 40% for routine inquiries.
Customer SupportCommunity ModerationAI AutomationGeminiGrokMetaAITicket HandlingEscalation Management
Education
Online Professional Training Programs
Completed professional certification in AI-powered customer workflows and automation.