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Juan Carlos Gaspar Gallardo
Open to opportunitiesBusiness Operations Contractor
Customer Success & Solutions in technical SaaS | Product Owner background | API & integrations | Bilingual, remote-first from Mexico
MexicoBusiness Operations Contractor at Independent
About
I'm looking for a remote Solutions Consultant, Customer Success, Onboarding, or Implementation role in technical SaaS. My Product Owner background gives me genuine technical fluency (APIs, integrations), paired with commercial instinct. Based in Mexico, full US-hours overlap, C2 English, and I value a genuinely remote-first, async culture.
I'm a customer-facing business and product professional with 7+ years of experience across SaaS, fintech, e-commerce, logistics, and financial services. I specialize in solving complex problems, understanding customer and business needs, removing blockers, and turning them into practical solutions.
My strongest experience was as the customer-facing Product Owner for EcartAPI, a B2B API product connecting multiple e-commerce platforms across 12 countries. I worked directly with enterprise customers and engineering, led discovery, gathered requirements, managed the backlog, prioritized features, built the roadmap, implemented OKRs, analyzed product usage, and helped improve pricing and monetization.
I also launched a financial factoring product from the ground up within a regulated fintech, working across operations, compliance, legal, and commercial teams. Earlier in my career, I advised high-net-worth clients on complex financial products and managed enterprise accounts at UPS.
Across my career, I’ve consistently gravitated toward roles where I can understand why something isn’t working, speak with the people involved, structure the problem, and coordinate different teams to move it forward. I’m particularly strong at working between customers, business, product, and technical teams without needing direct authority over everyone involved.
I’m interested in Customer Success, Implementation, Onboarding, Solutions Consulting, Product Operations, Product Ownership, Business Analysis, and Strategic/Key Account roles, particularly in technical B2B SaaS, fintech, e-commerce, APIs, integrations, and other complex products. I enjoy consultative, solution-oriented work much more than pure outbound sales.
Experience
Business Operations Contractor
Independent consulting across commercial operations, growth, onboarding, and process design for technology, fintech, and consumer companies. Engagements have spanned building scalable outbound GTM engines and acquisition playbooks for an AI-enabled SaaS platform, designing commercial and onboarding processes for a fintech platform, and leading sourcing and operations.